Sugar Tree Inn

Large two story colonial log cabin house with burnt sienna shutters and large wood front porch with long set of stairs.

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Our Policies

Welcome to Sugar Tree Inn, the ideal choice for Shenandoah Valley and Blue Ridge Parkway accommodations. Here you will find some general reservation information and cancellation policies for our bed and breakfast. Please note that The Sugar Tree Inn is most appropriate for adults and children 10 yrs of age and older, therefore, children under the age of 10 are not allowed. Click on “Read More” to see other policies regarding your stay. You are welcome to email us at innkeeper@sugartreeinn.com if you have any questions regarding any of our policies. Thank you!

Reservations: Generally, weekend reservations during our Spring, Summer and Fall Season require a two-night minimum but please call and ask if a one-night stay is available. We can often accommodate a one night. During our Winter Season, there is no minimum nights required. Our Winter Season is December 1st-April 1st.

Deposits: Reservations are confirmed upon receipt of one-night’s deposit. Full payment may be required on some weekends.

Cancellations: A 14-day cancellation notice is required for a full refund (less a $30 cancellation fee). Within 14 days, the deposit will not be refunded. Cancellations due to weather will only be refunded if the road leading up to our driveway (Hwy 56) or our driveway is not passable. We highly advise any guests to look into travel insurance that would cover weather related cancellations. We are a small business that can’t afford to cancel if your weather is bad but not ours. We appreciate your understanding of that.

Early Checkouts: Early checkouts are considered cancellations and you will be responsible for, and billed for, the remainder of your reservation.

Children: The Sugar Tree Inn is most appropriate for adults and children 10 yrs of age and older, therefore, children under the age of 10 are not allowed.

Dining: A full breakfast for two is included with the room rates. We offer dinner on Friday and Saturday evenings (you will be contacted a couple days prior to your stay with the dinner options during your stay.) We do offer a Country Basket or a Soup option outside our dinner service hours. The bowl of Soup is not available after 3pm Friday and Saturday evenings.

Advance reservations are required for our Friday and Saturday night dinner service.

Fireplaces: Each room has a stone surround wood burning fireplace (with the exception of St. Mary’s Cabin. That room has a propane burning fireplace). Fireplaces are open during our colder months (typically September-May) and close during the warmer months. We do provide enough wood for you to have a romantic fire. They are not intended to be the primary source of heat, therefore, we ask that you be kind with your usage of the wood. Do not overload the firebox as that will cause damage.

Pets: Pets are allowed only in our Shenandoah Suite. You may bring up to 2 pets (additional fee per pet, per night.) The animal must be in a kennel if you are not in the room with them. They also must be on a leash when outside your room. If your animal is disruptive to our other guests (ie: excessive barking), you may be asked to leave. You will be responsible for any damages caused by the pet and the credit card on file will be charged for damages incurred. You are also responsible for any injuries caused to other guests as a result of your animal.

Our Driveway: Please read the following blog post regarding our driveway https://www.sugartreeinn.com/blog/a-qa-on-our-driveway

Smoking: All of our buildings and rooms are smoke-free. You may smoke outside and we have provided ashtrays for your use. A $250 recovery fee will be added to your bill should we find or smell evidence of smoking in your room.

Damages: Any damages, intentional or otherwise, will be billed to your credit card. This includes misuse of towels or washcloths.

Check-In: Check-in is normally 3:00 – 6:00 pm unless prior arrangements are made. Please let us know if you need to arrive earlier or later.

Check-Out: Check-out is 11:00 am.

Payments: We accept Visa, Mastercard, Discover, American Express, and of course cash.

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